Shipping: How We Deliver Internationally?
We aim to provide our customers with a seamless shopping experience and strive to ensure that our esteemed customers receive their orders promptly and efficiently.
Click on the order number to track the current shipping status, as shown below
Shipping Progress:
Since 2018, MyEuroMall has been delivering premium European products at competitive prices to satisfied customers across the US. Our dedicated team, based in Texas, Colorado, and New York, ensures a seamless shopping experience. When you place an order, it's swiftly processed at our efficient warehouse in Frankfurt, Germany. From there, your selected items are dispatched directly to your doorstep in US
Here's a glimpse behind the scenes at our Frankfurt warehouse, where we work diligently to provide you with quality products. Thank you for making MyEuroMall your trusted source for European treasures.
How long does shipping take from myeuromall.com?
The total shipping time is approximately 14 days. You can check the detailed shipping status through our One-Click Tracking service.
Will I receive a tracking number for my order from myeuromall.com?
Yes, you will receive a shipping confirmation email with a tracking number. However, please note that tracking updates will only begin once your order has completed customs clearance in the United States and has been handed over to the carrier (UPS) for final delivery.
How can I track my order status?
You can easily track your order status using our one-click delivery system. Once your order is shipped, you'll receive an email with a tracking link. Just click that link to see where your package is at every step, from the warehouse to out for delivery at your doorstep. Our one-click system provides total visibility into your delivery progress.
Why can't I see my tracking information for an order from myeuromall.com?
Tracking information may not be available immediately after shipping. Updates will only appear once your shipment has cleared customs in the US and has been given to UPS for domestic delivery.
Why have there been no tracking updates for a few days?
Tracking updates may experience delays due to various reasons, including customs processing and shipping transit times. Please allow some additional time, and if you have concerns, feel free to reach out to our customer support for further assistance.
Where does myeuromall.com ship to?
We only ship orders within the continental United States at this time.
What are the shipping costs for orders from myeuromall.com?
Shipping is free for all orders that include infant formula products. If you purchase formula along with non-formula items, shipping is also free. For orders containing only non-formula items, free shipping applies if your total purchase is $150 or more.
Will I have to pay import duties for orders from myeuromall.com?
No, you do not need to pay any customs duties or taxes. Our store covers these charges.
What happens if the products I receive from myeuromall.com are damaged?
Please contact us with photos of any damaged items within 5 days of delivery for a free replacement or refund.
The tracking page says delivered, but I don't have my package.
Contact us within 24 hours, so we can investigate this issue.
I entered the wrong shipping address; can I change it?
If your order hasn't shipped yet, please contact our customer support team as soon as possible with your order details.
What if my order is lost?
In the event of issues with the arrival of your order, we will find a solution, offering you a free resend or a full refund.
