Shipping: How We Deliver Internationally?
We aim to provide our customers with a seamless shopping experience and strive to ensure that our esteemed customers receive their orders promptly and efficiently. This page outlines our shipping process, shipping policy, and return and refund policy to guarantee satisfaction to our customers.
Our shipping process is customized for the convenience of our loyal customers and offers a one-click delivery inquiry service from overseas to your home. In addition, we track each step of your order, thus ensuring reliable shipping.
- Order Placement: Once a customer places an order on the website, the order details are sent to the warehouse or fulfillment center.
- Preparing Package and Airline Reservation: The warehouse staff will prepare the order, including selecting and packaging the correct items and labeling the package with the shipping address and any other necessary information. This process also involves air freight shipment, sending tracking emails to the customer, reporting on arrival, and customs clearance. So, you can trust our fastest overseas delivery and be carefree about your product shipment.
- Carrier Pickup: The carrier, such as UPS, will then come to the warehouse to pick up the package and begin shipping. The
- package will then be in transit, with an estimated delivery date provided to the customer based on the shipping option opted for at checkout.
- Delivery: The carrier will deliver the package to the customer's designated address.
My Euro Mall is soon introducing Overseas Direct Purchases to ensure reliable and fastest international delivery. It involves quick and easy inquiries about all overseas local product packaging status, domestic customs, and domestic inquiries at once.
- 14 business days are the average time to expect your order delivery, while in some cases, it may take 2-4 weeks.
- We apologize in advance for any minor scratches or marks on the outside of the packaging due to international shipping.
- Ensure that the postal address provided at checkout is correct, as we take no responsibility if you do not receive your item due to an incorrect address. We will not issue a refund for abandoned or refused packages.
- Transit time may vary due to actual parcel volume on the way to the USA, customs procedures, and other circumstances beyond our control.
We are overwhelmed to announce that we offer the fastest free shipping for all orders that include our baby formula products. Shipping can be expensive, but we got you covered. By shopping with us, you can be sure that your order will be delivered as promised.
Ships from Germany
- FREE SHIPPING on every baby formula product.
- $20 flat rate shipping for every order.
- Get FREE SHIPPING if you purchase any items with our baby formula product.
Ships from the US
- Free shipping on every item
Return and Refund
We guarantee all our products are reliable and authentic. We aim to deliver our customers the finest quality products manufactured in Europe and shipped from Germany at the lowest possible price. But we also understand unexpected things could happen. Therefore, to satisfy every valued customer, we offer you a FREE replacement or return on any of your ordered items in the circumstances like this.
- Item was damaged upon arrival.
- Item show signs of damage, wear, or alteration upon opening the package.
- Wrong item received
- Customers need to contact our customer service within 5 days from the delivery date
- The refund will be issued after we receive your returned product(s)
- If a coupon/special discount is applied while ordering, we will refund the amount you paid (not including the coupon).
For more details, you can visit our Return and Refund page and follow the detailed step-by-step process.
Thank you for your purchase! Our goal is to cater to our customer's needs and provide the best in industry products from Europe directly at the lowest possible cost, and to make this possible, there can be no exceptions.